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Shipping & Returns

  Shipping fee

Klang Valley (If Order less than RM100, Shipping Fee RM7.90)     
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Local Courier RM 4.90

West Malaysia     
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Poslaju RM 6.90
For next areas: Putrajaya, Cyberjaya, Sepang, KLIA, Rawang, Klang, Serdang, Kajang, Terengganu, Selangor, Pulau Pinang, Perlis, Perak, Pahang, Negeri Sembilan, Melaka, Kelantan, Kedah, Johor

East Malaysia     
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Poslaju RM 11.00
For next areas: Sabah & Sarawak RM 13.00

Singapore (Express 5 working days : If Order less than RM500, Shipping Fee RM46)     
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DHL Express RM 40.00

Indonesia, Vietnam, Philippines, Thailand (Express 5 working days : if less than RM500, Shipping Fee RM79)     
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DHL Express RM 69.00

Brunei (Express 7 working days : If Order less than RM500, Shipping Fee RM99)     
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DHL Express RM 79.00

Brunei Remote Area     
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DHL Standard RM 120.00
DHL Express RM 224.00

Cambodia (Express 7 working days / Standard 21 working days)     
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DHL Standard RM 50.00
DHL Express RM 79.00

Australia & New Zealand (Express 5 working days / Standard 14 working days )     
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DHL Standard RM 55.00
DHL Express RM 75.00

Australia special postcode     
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DHL Standard RM 130.00
DHL Express RM 150.00

USA     
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DHL Standard RM 89.00
DHL Express RM 119.00

Zone 4     
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DHL Standard RM 105.00
DHL Express RM 135.00

Order Processing

MrLens.com.my usually keeps full inventory of all major leading brands such as Acuvue, Focus, Freshkon, Air Optix, PureVision, Soflens, Biofinity, Pure Vision, Biomedics, Maxim and also Color Contact Lenses.

If your order is a popular brand and your Sphere / Power is within the normal range less than -6.00, we usually would have stocks available and would be able to ship it out within 24hours.

If your order is a unique brand and your Sphere / Power is outside of normal range more than -6.00 or with Astigmatism or with Addition Power or special base curve (B.C), we usually would take up to 7-14 working days to be shipped out.

If you place an order near or during peak holiday period such as Chinese New Year, Hari Raya, Deepavali, Christmas, and New Year, it would take slightly longer for the products to be shipped out.

If you place an order during weekends/public holidays, we would only start processing the order once we are back to work. (Monday – Friday, 9 to 6pm. Having such hours and not being in retail shopping mall, we save these operational overhead cost to provide you with huge savings on your contact lenses ;) ) Just plan your purchase and everything would be in order ;)

If you place an order for popular brand Colour Contact lenses, we usually would have stock but only the most popular colors. If you ordered a unique colour, then, it would take up to 3-7 working days to be shipped out.

Our team, would be working 24/7 online / offline to make sure your orders arrives at your doorstep the soonest possible. Fast Response WhatsApp 0111 23 23 715 



Shipping Information

-We use the best & most reliable courier service 

-Shipping Address please provide us your Company Address instead of home address as we prefer to ship to your company since there are always people during working hours.

Within Klang Valley via MrLens Delivery Team

Within Rest of Malaysia via PosLaju

Outside of Malaysia via DHL Express or Postal


Important Notes :

1. Delivery Time = Shipping Time + Transit time

Delivery Time is the time it takes to reach your desired shipping address. Shipping time is the time it takes the courier company to reach the destination excluding transit time if applicable. Transit time only applies to international orders where the parcel needs to clear custom, duty and tax of each respective country.

2. Delivery Time displayed above represents the number of business days after the goods leaves our warehouse. It is provided as informational purpose only and used as a guild line.

3. We are not responsible for any delay by different countries custom clearance procedure or the respective Postal services delay in handling the mail parcel.

4. MrLens.com.my is NOT responsible for any sales taxes, VAT, duties or any other fees applied by the customs service in your country.

5. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

6. Your package will be dispatched at your own risk, but special care is taken to protect your goods.


Return Policy

No worries. At MrLens.com.my, your satisfaction is our priority. As our commitment to you is our highest priority, we ensure all goods shipped from our warehouse has been screened and checked for quality assurance and consistency. If there is any

 

[Upon Receiving Contact Lenses]

Check for Opened Packaging, Packaging defects and Prescription Error eg Power, CYL, Axis, BC, Dia & Color

-Must report within 48hours of receiving the goods, otherwise considered in Perfect Conditions.

-All unopened goods must be kept and return.

Step 1 : Provide Photo of defected goods

Step 2 : Whatsapp 01112323715

                  -Order ID

                  -Explain

 

[While Using Contact Lenses]

-Check for Blister Opened, Prescription Error, Lens Defect, Torn, Warp and Color inconsistency

-Must report within 6months of receiving the goods, otherwise considered in Perfect Conditions.

-All Blister and defected contact lenses must be returned.

Step 1 : Provide a clear photo of defected goods

Step 2 : Whatsapp 01112323715

                   -Order ID

                   -Explain

We will get back to you with our management decision and solution within 48hours. 3. If it's our fault, we would replace the merchandise and arrange for immediate shipping. We would bear the shipping fee in term voucher only, no cash refund. Please note that we would only replace same brand and prescription ordered. Any changes are considered a new order.

 

[Exchange for different brand or prescription]

In an event, that you accidently purchased the wrong contact lenses or decided to change brands or prescriptions, don't worry. We will try to accommodate any changes that you might need if we can.

Step 1 : Ensure that the products are unopened or damaged and it's minimum expiry is 1year's time.

Step 2 : Ship back to us at

Mrlens

71, SS21/37 Damansara Utama

47400 Petaling Jaya

Selangor DE

Malaysia

Step 3 : Whatsapp us at 01112323715

                      -Order ID

                      -Your shipment tracking number

We are not liable for shipping lost and Mrlens has full discretion to replace or decline in any circumstances. Please remind that All Astigmatism/Toric lenses including Colored Toric/Astigmatism Lenses and Colored lenses cannot be exchangeable. Please take note that we would only start processing any replacement after receiving the goods.